Gestión de Conocimiento en Instituciones de Educación Superior para generar Inteligencia Organizacional
Oswaldo Moscoso-Zea, Sergio Luján-Mora
12th Iberian Conference on Information Systems and Technologies (CISTI 2017), p. 1-7, Lisbon (Portugal), June 21-24 2017. ISBN: 978-989-98434-7-9. https://doi.org/10.23919/CISTI.2017.7975823
(CISTI'17b) Congreso internacional / International conference
Knowledge management (KM) has emerged as a tool that allows the creation, use, distribution and transfer of knowledge in organizations. There are different frameworks that propose KM in the scientific literature. The majority of these frameworks are structured based on a strong theoretical background. This study describes a guide for the implementation of KM in a higher education institution (HEI) based on a framework with a clear description on the practical implementation. This framework is based on a technological infrastructure that includes enterprise architecture, business intelligence and educational data mining. Furthermore, a case study which describes the experience of the implementation in a HEI is presented. As a conclusion, the pros and cons on the use of the framework are analyzed.