Enhancing User Experience of Users with Disabilities: Application to Open Educational Resources Websites
Rosa Navarrete, Sergio Luján-Mora, Myriam Peñafiel
The Ninth International Conference on Advances in Computer-Human Interactions (ACHI 2016), p. 11-16, Venice (Italy), April 24-28 2016. ISBN: 978-1-61208-468-8. ISSN: 2308-4138.
(ACHI'16a) Congreso internacional / International conference
At present, User Experience (UX) is a recognized concept that appraises the quality of user interaction on websites. Despite the fact that users with disabilities face obstacles that hinder their experience in Web interaction, the UX concept has not been extended to include their specific requirements. This work proposes an empirical review of the aspects that impact on UX of users with disabilities, including not only the Usability and Information Architecture but also Accessibility issues. The context of the application is related to Open Educational Resources (OER) websites due to their importance for opening learning opportunities to all people around the world. Although the UNESCO Paris Declaration on OER (2012) recognized that “everyone has the right to education,” people with disabilities are still excluded from full participation in OER-based learning because of design issues on OER websites. Further, we have considered the standards and best practices that should be applied to these aspects to recognize the problems that need to be addressed to improve the quality of the UX of users with disabilities, particularly in OER websites. The results of this work contribute to a better comprehension of UX from the perspective of users with disabilities in order to support the inclusive vision of the OER Initiative.