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Susana de Juana-Espinosa, Sergio Luján-Mora. Putting e-HR into practice: the case of the University of Alicante. Proceedings of the 3rd European Academic Workshop on Electronic Human Resource Management (eHRM 2010), p. 342-359, Bamberg (Germany), May 20-21 2010.
Nowadays it is not likely to find any large organization, either public or private, that does not have some sort of computerized information system for their Human Resource Management (HRM) processes. However, not all of them use it successfully and effectively. Lessons need to be extracted, both from theoretical research and case studies in order to show HR managers how to boost the added value of people by integrating an e-HRM perspective in their businesses.
Strohmeier’s e-HRM framework posits that researchers need to understand the context in which the practitioner works, along with the relationships between the actors affected, the firm's strategies and activities, and the technologies implemented before attempting to determine its consequences and ways to improve HRM performance. Taking this into account, this paper offers an analytical, qualitative view of the e-HRM context, actors, activities and technologies developed by the University of Alicante, comparing the perspectives of the employees and their supervisors, in order to identify which key issues need to be considered prior to undertaking a quantitative research on e-HRM performance. Our main contribution is to find evidence supporting that the most relevant issues to be considered are those of communication, conflict management and trust between employees and supervisors.